Refund Policy

At SocAccs.com, we strive to provide high-quality digital products and excellent customer service. This Refund Policy outlines the circumstances under which refunds may be issued.

1. General Policy

Due to the digital nature of our products (social media accounts), all sales are generally final. However, we understand that issues may arise, and we offer refunds or replacements in specific situations.

Eligible for Refund/Replacement

You may be eligible for a refund or replacement if:

Invalid Credentials: The account login credentials provided do not work.
Account Already Sold: The account was already sold to another user.
Incorrect Account: You received a different account than what was described.
Account Suspended Before Delivery: The account was already suspended or banned before you received access.
Missing Features: The account does not match the description (e.g., follower count, verification status).

⏰ Time Limit: Claims must be submitted within 6 hours of purchase.

NOT Eligible for Refund

Refunds will NOT be issued if:

Account Suspended After Access: The account was working but got suspended/banned after you logged in (buyer responsibility).
Changed Credentials: You changed the password or account details and then lost access.
Violation of Platform ToS: You violated the social media platform's terms of service, causing the account to be banned.
Buyer's Remorse: You simply changed your mind after receiving valid account credentials.
Delayed Claim: You waited more than 6 hours after purchase to report an issue.
Improper Usage: You used the account in a way that led to restrictions (e.g., spam, automation tools, VPN issues).
Third-Party Issues: Problems caused by third-party services, tools, or user error.

2. Replacement Policy

In most eligible cases, we offer account replacement rather than a refund:

If an account does not work, we will provide a replacement account of equal or greater value.
Replacements are subject to stock availability.
If no suitable replacement is available, a refund may be issued.

3. How to Request a Refund

To request a refund or replacement:

Open a support ticket from your dashboard within 6 hours of purchase.
Provide your Order Number and detailed description of the issue.
Include evidence (screenshots, error messages, etc.) if applicable.
Our support team will review your request and respond within 24 hours.

Contact: support@SocAccs.com

4. Refund Processing Time

If your refund is approved:

Cryptocurrency Payments: Refunds processed within 1-3 business days.
Card/PayPal Payments: Refunds processed within 5-7 business days (depending on your bank).

Note: Refund times may vary based on your payment provider's processing schedule.

5. Service Products (Manual Fulfillment)

For service-based products (accounts delivered manually):

Refunds are available if we fail to deliver within the stated timeframe.
Once delivery begins, refunds are not available unless the product is defective.
Partial refunds may be issued for incomplete or substandard service.

6. Chargebacks & Disputes

⚠️ Warning: Filing a chargeback without contacting us first may result in account suspension.

If you have an issue, please contact our support team first. We will work with you to resolve any problems. Unjustified chargebacks may result in:

Permanent account suspension
Blacklisting from future purchases
Legal action in cases of fraud

7. Changes to Refund Policy

We reserve the right to update this Refund Policy at any time. Changes will be posted on this page with an updated effective date.

8. Contact Us

For refund requests or questions about this policy, contact us:

📧 support@SocAccs.com